Help & FAQ

Short answers to the questions we get most. Can't see yours? Email support@pricenow.co.nz.

Is PriceNow free to use?

Yes. PriceNow is free for shoppers and you don't need an account. Some retailers partner with us and we may earn a commission when you click through to them — it never affects the ranking, which is always by price, and it never changes what you pay.

How do I search by model number?

Type or paste the model number straight into the search box — for example MSZ-AP35VGKD. Dashes, spaces and capitals don't matter, and an exact model match is shown at the top of the results. Barcodes (EAN/UPC) work the same way.

How current are the prices?

Each price is captured from the retailer's own listing and re-checked on a schedule. Product pages show the date the price was captured. Retailers can change a price at any moment, so always confirm on their site before you buy.

Do the prices include GST and delivery?

All prices are in New Zealand dollars and include GST. Delivery is listed separately, and on a product page you can switch to 'including delivery' to rank the offers by what you actually pay at checkout.

Why does a product show only one retailer?

Because that's the only store we currently track selling that exact item. As we connect more retailers the extra offers appear on the same page automatically — nothing to do at your end.

How do I compare two products side by side?

Click the ⇄ button on any product card to add it to the compare tray at the bottom of the screen, add up to four products, then open the comparison to see prices and specifications lined up in one table.

How do price alerts work?

Tap the heart on a product to add it to your watchlist, and set a target price if you want one. Your watchlist is stored in your browser on this device — clearing site data clears the list.

Do I need an account?

No. There is no sign-up. Everything personal to you — your watchlist, compare tray and light/dark preference — stays in your own browser.

Can I install PriceNow as an app?

Yes. PriceNow is a progressive web app: in Chrome or Edge use 'Install app' from the address bar or menu, and on iPhone or iPad use Share, then 'Add to Home Screen'. It opens full screen and loads instantly.

Report a wrong price

Prices change constantly and feeds occasionally go stale. If a price here doesn't match the retailer's site, send us the details and we'll fix it:

  • The PriceNow page link, or the product name and model number
  • The retailer, and the price shown on their site
  • A screenshot, if you have one handy

Email support@pricenow.co.nz. Corrections usually go live within a day.

Still stuck?

Try our how we compare prices page for the full method, or contact us and a human will get back to you.